Return Material Instructions:

Returned merchandise for Repair:

• Make sure you complete and return to the manufacturer the warranty registration card provided with your receiver purchase.
• A labor & return freight charge up to $40.00 will be assessed on products or accessories returned for warranty repair in which no fault is found.
• Customer is solely responsible if RMA Merchandise is damaged in shipping. Any such unit will be repaired at standard out of warranty rates.
• Customer is responsible for shipping / insurance to Manufacturer, Distributors, or our Warehouse. We are not responsible for returned items lost during shipping. Make sure you insure the contents for its full retail replacement value.
• RMA numbers are valid for no more than 15 (fifteen) days from issue date.
• RMA Merchandise cannot be delivered on a specific date.
• We will attempt to ship RMA Merchandise from Mail-In Service within 5 to 10 working days of receiving the unit.
• Merchandise will be considered abandoned if no contact with the customer can be made within (2) months of receipt. At that time, the abandoned merchandise will become the property of DVBHardware.com
• warranty work beyond 30 days from ordering date is provided by the manufacturer and/or their representative directly and not by us. When you got your order the first time, your item came with a warranty card and the address where to send it for repairs or warranty claim.

Returned merchandise for Refund:

• Satellite Dish Antennas, Security Systems, Auction sales and DVD ,VHS, VCD, & DIGITAL DOWNLOADS are final and can not be returned.
  
  Any product description labled all sales final on this item is not returnable.
  
  Any product ordered of a quanity of 2 or more of the same item is not refundable, It is assumed that you know the the operation of the product.

• All returned merchandise for refund must be in absolute perfect and new condition, in original carton with all manufacturers included accessories and blank warranty cards.
• Minimum restocking fee is 20% for all returned merchandise.
• Any product ordered of a quanity of 2 or more of the same item is not refundable, It is assumed that you know the the operation of the product.
• Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
• All warranty cards (if initially provided by the manufacturer) must be left blank.
• Original merchandise box must not be defaced or altered in any way.
• If products is purchased in new condition and returned in a condition such that it cannot be resold as like new ( damaged, scratched, with missing or damaged packaging, and/or missing parts), additional 25% refurbish fee will be applied in addition to the restocking fee.
• Merchandise initially returned as defective, whose defect cannot be verified, will incur a restocking fee as well as a freight charge for replacement shipment.
• Merchandise initially shipped 'double-boxed' must be returned to us double boxed.
• Shipping charges we incur are not refundable unless the return is due to our error.
• Purchaser is responsible for shipping / insurance to our warehouse. We are not responsible for returned items lost during shipping.
• Credits will be posted to the appropriate account within 14 days of receipt
• Any freight damaged goods should be reported immediately within immediately to 2 days of receipt to UPS ,FedEX, DHL or USPS.
• Customers will receive less than full credit on any merchandise returned to sender as either refused or undeliverable (other than freight damaged goods) due to return shipping charges.
• NO RETURNS ARE ACCEPTED beyond 15 days from shiped date.

Packaging the unit:

• Use the original shipping box and packaging materials if possible.
• If the original packaging is not available use a box that will allow for proper protection.
• Include a copy of your invoice / receipt inside the package.

Addressing the unit:

• We will advise you as to where to send your product
• The RMA # must appear on the outside of the package or our Manufacturers, Distributors, or our or their Receiving Department will refuse to accept the package. 
   
• NOTE: Warranty work beyond 30 days after purchase is provided by the manufacturer and/or their representative directly and not by us.

Shipping the unit:

• You are responsible to pay for shipping the unit to us.
• We recommend that you insure your package, as we cannot be responsible for any damage to or loss of the unit until it is received in our facility.
• The following shipping methods are recommended:
• Federal Express, UPS, DHL, or other shipping service.
• US Postal Service ? Certified or Registered, Return Receipt Requested