Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If you are not, simply return the items you don't want in brand new condition within 15 days and we will refund your money or exchange the item subject to return policy.

Satellite Dish Antennas, Security Systems, Auction sales and DVD ,VHS, VCD, & DIGITAL DOWNLOADS are final and can not be returned.

Any product description labled all sales final on this item is not returnable.

Any product ordered of a quanity of 2 or more of the same item is not refundable, It is assumed that you know the the operation of the product.

Prices subject to change without notice.

Manufacturers Warranty & Return Policies:

MANUFACTURER:

Warranty is as follows, and extends ONLY to the original USA user of the equipment and is limited to the purchase price of each part. This warranty only covers USA buyers in the 48 contiguous North American states and does not extend to non-USA buyers or USA buyers living abroad. International Non-USA buyers should contact the manufacturer directly about any warranty coverage or claim in their country. Manufacturers) warrant products against defects in materials or workmanship as follows:

PARTS & LABOR:

For a period of one (1, through 5 ) years (Depending on the Manufacturers / Distributor) from the original date of purchase, if manufacturer determines that the equipment is defective subject to the limitations of this warranty, manufacturer will replace or repair it at no charge for labor. Manufacturer warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period.

LIMITED WARRANTIES:

Some of the products on this site may have a special warranty and will be listed on the product page and superseeds the warranty time period

This warranty "does not cover" cosmetic damage, damage due to lightning, electrical surges, fire, flood, or other acts of God, accident, misuse, abuse, repair or alteration by other than our factory service, negligence, or improper or neglected maintenance. Consumer instruction, physical set up or adjustment of any consumer electronic equipment, remote control batteries, signal reception problems, loss of use of the equipment, or unused programming charges due to equipment malfunction.

When you buy a receiver from us, your receiver will be sent to you with the latest software and firmware from the manufacturer. 3rd party software are not supported by us or the manufacturer and if used it will void the equipment manufacturers warranty Immediately. Note that the software is incompatible across various models. If you upload the wrong software and create a problem with the receiver, this will not only void your warranty and but may make your receiver inoperable. It may require service which is not covered under the warranty. File transfers errors are entirely your responsibility and we are not responsible for any receivers problems as a result of that. To avoid invaliding your warranty, contact your dealer to have a factory trained technician upload software to your receiver. Only official software and upgrades available from the manufacturers can be used with our receivers. Under no circumstances, should any other software be used with a receiver.

SATELLITE DISHES:

Purchased through this site are non-refundable. We will only replace defective parts.

VIDEOS:

Purchased through this site or downloaded are non-refundable. We will only replace defective media.

SYSTEMS & BUNDLED PRODUCTS:

If an item in the bundle is returned for refund the refund is calculated by deducting the full retail price of the items you are keeping from the bundled price and the remaining amount (your refund) will then be subject to all returned merchandise fees.

This warranty "does not cover"

Equipment sold AS IS, or WITH ALL FAULTS, auction sales, equipment removal or reinstallation, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor equipment purchased, serviced, or operated by other dealers.

RETURN PROCEDURE:

• 20% minnimum restocking fee on returns or exchanges -
• Shipping damages and / or shortages must be reported to the carrier immediately to 2 days.
• We are not responsible for shipping damages.
• Simply complete the Return Material Authorization (RMA) Number request form. No returned merchandise will be accepted without a valid return authorization number on the shipping label. To obtain an RMA number, the Customer should be prepared to give the following information:

1.  
   1. Customer name and address
   2. Serial number of the product
   3. Description of the malfunction or defect, if any
   4. Proof of date of purchase and a copy of the original invoice.
   5. Model number, and any options.
   6. NOTE: A copy of your invoice or customer receipt is required with any warranty claims or returned items